1. SHIPPING (US48 ONLY)
SHIPPING IS NOT INCLUDED IN THE COST OF GOODS. ON ALL ORDERS FREIGHT WILL BE CHARGED ON EACH INVOICE. SEE CANOPY SHIPPING PROGRAM FOR RELATED FREIGHT ALLOWANCES AND DISCOUNTS. FOB AVONDALE, AZ
1A. SHIPPING (CANADA / INTERNATIONAL)
Our site does not allow checking for international orders at this time. If you are interested in place an order for shipment outside of the continental US, please contact us for a freight quote.
2. RETURNS, DAMAGES AND DEFECTS
PLEASE INSPECT ALL SHIPMENTS IMMEDIATELY UPON ARRIVAL. PLEASE CONTACT THUNDERBIRD INDUSTRIES, LLC AT [email protected] WITHIN 48 HOURS OF RECEIPT OF DAMAGED OR DEFECTIVE SHIPMENTS. RETURNED GOODS WILL BE REPLACED WITH NEW GOODS OR WE WILL DISCUSS ALTERNATIVES. RETURNED GOODS WILL NOT BE ACCEPTED IF IT IS HELD FOR MORE THAN 15 DAYS AFTER RECEIPT.
NO RETURNS ARE ACCEPTABLE WITHOUT THUNDERBIRD INDUSTRIES, LLC PRIOR APPROVAL AND DELIVERY INSTRUCTIONS FOR TRANSPORT.
3. DELIVERY WINDOW
IF ITEMS ARE IN STOCK THEY USUALLY SHIP WITHIN 2-7 DAYS. PLEASE ALLOW AT LEAST 7-10 DAYS FROM THE TIME OF YOUR ORDER FOR COMPLETION OF ITEMS IF THEY ARE NOT IN STOCK. LARGER ORDERS MAY REQUIRE MORE TIME; PLEASE CONTACT US FOR INFORMATION ABOUT AVAILABILITY.
4. SHIPPING INTERNATIONAL ORDERS
WE DO NOT SHIP INTERNATIONAL ORDERS AT THIS TIME. WE HAVE EXPERIENCED TOO MANY CUSTOMS AND SHIPPING COMPLICATIONS TO MAKE THIS WORTHWHILE FOR US AND THE CUSTOMER.
IMPORTANT PROGRAMS & FACTS
CANOPY FREIGHT PROGRAM - RETAIL
RETAIL customers qualify for the following flat rates:
$149 Net Flat Rate shipped to a Commercially Zoned Business. Commercially zoned business does not include lift gate service and the the destination address must either have a loading dock, or a fork-lift to unload the shipment.
$199 Net Flat Rate for Limited Access, Non-Commercial or Construction sites
Construction Sites: These locations are sites where construction of a bridge, road, building or other structure is taking place. The entire property upon which there is construction is usually subject to an additional freight service charge. Examples include:
Oil / Natural Gas
Mines
Quarries
Construction site
Limited Access Locations: While it may have a loading dock and/or equipment for unloading shipments, this type of location usually requires inspection of a driver before access is given. Examples include:
Prisons / Jails / Correctional Facilities
Military Bases or Installations
Government Buildings (Courthouse)
Schools / Universities
Nuclear Facilities / Power Plants
National Parts / State Parks
Non-Commercial Locations:These locations can be private or commercial, tend not to be open to the public during normal business hours and they don’t often have a loading dock and/or unloading equipment. Examples include:
Private Residences
Churches
Dormitories
Apartments
Camps
Farm / Ranches
Country Clubs / Golf Courses
Mini / Self Storage Units
Fairs / Carnivals
Amusement Parks
Nursing Homes
Hotels / Lodging Facilities
Restaurants