Shipping Policy




1. SHIPPING


SHIPPING IS NOT INCLUDED IN THE COST OF GOODS. ON ALL ORDERS FREIGHT WILL BE CHARGED ON EACH INVOICE. SEE CANOPY SHIPPING PROGRAM FOR RELATED FREIGHT ALLOWANCES AND DISCOUNTS. FOB PEORIA, AZ


2. RETURNS, DAMAGES AND DEFECTS


PLEASE INSPECT ALL SHIPMENTS IMMEDIATELY UPON ARRIVAL. PLEASE CONTACT THUNDERBIRD ARIZONA PRODUCTS, LLC AT [email protected] WITHIN 5 DAYS OF RECEIPT OF DAMAGED OR DEFECTIVE SHIPMENTS. RETURNED GOODS WILL BE REPLACED WITH NEW GOODS OR WE WILL DISCUSS ALTERNATIVES. RETURNED GOODS WILL NOT BE ACCEPTED IF IT IS HELD FOR MORE THAN 15 DAYS AFTER RECEIPT.


NO RETURNS ARE ACCEPTABLE WITHOUT THUNDERBIRD ARIZONA PRODUCTS, LLC PRIOR APPROVAL AND DELIVERY INSTRUCTIONS FOR TRANSPORT.


3. DELIVERY WINDOW


IF ITEMS ARE IN STOCK THEY USUALLY SHIP WITHIN 2-7 DAYS. PLEASE ALLOW AT LEAST 7-10 DAYS FROM THE TIME OF YOUR ORDER FOR COMPLETION OF ITEMS IF THEY ARE NOT IN STOCK. LARGER ORDERS MAY REQUIRE MORE TIME; PLEASE CONTACT US FOR INFORMATION ABOUT AVAILABILITY.

4. SHIPPING INTERNATIONAL ORDERS

WE DO NOT SHIP INTERNATIONAL ORDERS AT THIS TIME. WE HAVE EXPERIENCED TOO MANY CUSTOMS AND SHIPPING COMPLICATIONS TO MAKE THIS WORTHWHILE FOR US AND THE CUSTOMER.



CANOPY FREIGHT PROGRAM - RETAIL

  • RETAIL customers qualify for a $100 Net flat rate

    • $100 Net Flat Rate shipped to the closest freight terminal for customer pickup

    • $175 Net Flat Rate for Limited Access, Non-Commercial or Construction sites

      • Construction Sites:These locations are sites where construction of a bridge, road, building or other structure is taking place. The entire property upon which there is construction is usually subject to an additional freight service charge. Examples include:

        • Oil / Natural Gas

        • Mines

        • Quarries

        • Construction site

      • Limited Access Locations: While it may have a loading dock and/or equipment for unloading shipments, this type of location usually requires inspection of a driver before access is given. Examples include:

        • Prisons / Jails / Correctional Facilities

        • Military Bases or Installations

        • Government Buildings (Courthouse)

        • Schools / Universities

        • Nuclear Facilities / Power Plants

        • National Parts / State Parks

      • Non-Commercial Locations:These locations can be private or commercial, tend not to be open to the public during normal business hours and they don’t often have a loading dock and/or unloading equipment. Examples include:

        • Private Residences

        • Churches

        • Dormitories

        • Apartments

        • Camps

        • Farm / Ranches

        • Country Clubs / Golf Courses

        • Mini / Self Storage Units

        • Fairs / Carnivals

        • Amusement Parks

        • Nursing Homes

        • Hotels / Lodging Facilities

        • Restaurants