Shipping & Returns
Shipping Policy – Continental U.S. (Lower 48)
- All orders are shipped FOB Avondale, AZ.
- Shipping is not included in product pricing. Freight is charged on each invoice.
- Refer to the Canopy Freight Program below for flat-rate options.
- In-stock items ship within 2–7 business days.
- If not in stock, allow 7–10 business days for processing. Larger orders may take longer.
Shipping Policy – Canada & International
We do not currently support international ordering through our website. For shipping outside the continental U.S., including Canada, please contact us for a freight quote at [email protected].
Note: We do not ship international orders (outside of Canada) due to frequent customs and delivery complications.
Canopy Freight Program – Retail Customers
Flat Rate Shipping
- $149 Net – Commercially Zoned Business (loading dock or forklift required, no liftgate service).
- $199 Net – Limited Access, Non-Commercial, or Construction Sites.
Definitions
Construction Sites: Roads, bridges, mines, quarries, oil/natural gas fields.
Limited Access: Military bases, government facilities, prisons, schools, parks, nuclear plants.
Non-Commercial: Private residences, farms, churches, golf courses, hotels, restaurants, etc.
Returns, Damages & Defects
- Inspect all shipments immediately upon arrival.
- Report damaged or defective items within 48 hours (up to 5 days max) to [email protected].
- Items may be replaced or alternative solutions discussed.
- No returns accepted after 15 days from delivery date.
- All returns require prior approval and return instructions.
Contact Us
Email: [email protected]