THUNDERBIRD INDUSTRIES, LLC TERMS & CONDITIONS
1. Minimum Order Value
RETAIL: no minimum
WHOLESALE: For first time customers of Thunderbird Industries, LLC the minimum order value is two canopies with mounting kits.
2. How to place order
Submit your order via our website at www.thunderbirdaz.com You must be a registered user to view full site. If you have not yet registered please go to the web site, click on "Log In" then "Create New Account". Follow the prompts and submit your information.
Submit your order via email [email protected]
Call our sales rep toll free 855-398-6540. Please have an order form or the web site available when calling so that you can reference item numbers.
Products or goods purchased from Thunderbird Industries, LLC shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to [email protected]
4. Wholesale Pricing
All prices are listed in US dollars. Authorized retailers will be charged standard wholesale pricing (Call or log-in to your account to view wholesale pricing), plus the cost of freight/shipping. Prices are subject to change without notice. Please note our Canopy Sales Program for freight/shipping discounts.
Thunderbird Industries, LLC accepts credit card (MasterCard, Visa, Discover, and American Express) checks and EFT payments.
For Checks remit payment to:
Thunderbird Industries, LLC
PO Box 55605
Sherman Oaks, CA 91403
Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.
6. Net 30 Terms
You may apply for credit terms with us by filling out an application form with at least three credit references after a minimum transaction of $1500.
New customers will be placed on Proforma until total orders invoiced is over $1500. Once customers have reached the $1500 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by Thunderbird Industries, LLC. If you are an authorized dealer you will automatically be placed into Net 30.
Customer may lose net 30 status if their payment is not received by due date.
Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice. See Canopy shipping program for related freight allowances and discounts. FOB Peoria, AZ
8. Returns, Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact Thunderbird Industries, LLC at [email protected] within 5 days of receipt of damaged or defective shipments. Returned goods will be replaced with new goods or we will discuss alternatives. Returned goods will not be accepted if it is held for more than 15 days after receipt.
No returns are acceptable without Thunderbird Industries, LLC prior approval and delivery instructions for transport.
9. Delivery Window
If items are in stock they usually ship within 2-7 days. Please allow at least 7-10 days from the time of your order for completion of items if they are not in stock. Larger orders may require more time; please contact us for information about availability.
10. Shipping International Orders
We do not ship international orders at this time. We have experienced too many customs and shipping complications to make this worthwhile for us and the customer.
All of our products are made with care and covered for one year against manufacturing defects. Normal wear and tear to not qualify as defects.
In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages to property or life, whatsoever arising out of or connected with the use or misuse of our products.